Work-related share of ChatGPT consumer messages
Share of ChatGPT consumer-plan messages classified as work-related in OpenAI's usage paper (Chatterji and co-authors), with the NBER abstract's complement (non-work above 70%) alongside.
Reason through thisThe reading
About a quarter of messages are work, and the share fell through 2025 as consumer use grew faster.
1 reading drawn from openai_blog.chatgpt_consumer.work_related_message_share.pt, one of 2 series listed under How it is measured; 2 observations in the evidence.
Source: OpenAI research posts. OpenAI.
The numbers
| as of | reading | value | record |
|---|---|---|---|
| 2025-06-30 | chatgpt consumer | 27.0% | reported |
Why it matters
The largest usage dataset there is says most use is personal. Diffusion into work is the slower, deeper channel the paper expects.
What cuts against it
Consumer plans only; enterprise and API traffic (where work concentrates) are excluded; classification is model-based.
How it is measured
- series
openai_blog.chatgpt_consumer.work_related_message_share.pt - series
nber.chatgpt_consumer.non_work_message_share.pt - source NBER working papers and chapters · default tier 6 · NBER; abstract quotation
- source OpenAI research posts · default tier 7 · OpenAI; short quotation
- proxy behaviour, product · cadence annual · valve product to adoption
Normal = under 40% of consumer messages are work-related, as personal use led with PCs and the web; fast = a work majority, meaning the consumer product has been pulled into production workflows. Between is `emerging`.
Applied to openai_blog.chatgpt_consumer.work_related_message_share.pt.
Latest readings
- 2025-06-30 chatgpt_consumer · 27.0%as of 2025-06-30
Why this status, and its history
First scoring. 27% of ChatGPT consumer messages were work-related in June 2025 (OpenAI usage paper Table 1; NBER abstract gives non-work above 70%), inside the normal band; the numeric source is the company's own paper (tier 7), so emerging.
- 2026-09-10unmeasured to emergingconf — → 65 · the evaluator (automatic)
First scoring. 27% of ChatGPT consumer messages were work-related in June 2025 (OpenAI usage paper Table 1; NBER abstract gives non-work above 70%), inside the normal band; the numeric source is the company's own paper (tier 7), so emerging.
source1
Why this confidence
Rests on 2 observations from NBER working papers and chapters, OpenAI research posts; best evidence tier 6, grade B; current.
Confidence is independent of status: 90–95 multiple strong independent sources; 70–89 good evidence, some ambiguity; 50–69 mixed or hard to operationalise; 0–49 limited or vague evidence.