Indicators / series
nber.customer_support_agents.productivity_uplift.pt
Source: NBER working papers and chapters (National Bureau of Economic Research) · NBER; abstract quotation · CSV
NBER
| id | value | grade | as of date | published date | tier | audited vs reported | extraction method | review status | retrieved at | http status | content hash | supersedes id | url | flags |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15a42a777f78ef32 | 14.0% | grade B, evidence tier 6 | 2023-04-30 | 2023-11-30 | 6 | estimated | manual | approved | 2026-09-10T07:01:40.975904Z | 200 | 0713c5f39d6c | — | source page |
Raw snippets and dispute text
- 15a42a777f78ef32 Access to the tool increases productivity, as measured by issues resolved per hour, by 14% on average, including a 34% improvement for novice and low-skilled workers but with minimal impact on experienced and highly skilled workers.