Indicators / series
mitsloan.customer_support_agents.productivity_uplift.pt
Source: MIT Sloan Institute for Work and Employment Research (MIT Sloan) · MIT Sloan; short quotation · CSV
MIT Sloan
| id | value | grade | as of date | published date | tier | audited vs reported | extraction method | review status | retrieved at | http status | content hash | supersedes id | url | flags |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8ccfce3630b85493 | 14.0% | grade B, evidence tier 6 | 2023-04-30 | 2024-04-16 | 6 | reported | manual | approved | 2026-09-10T07:01:41.088609Z | 200 | a2dcd21751aa | — | source page |
Raw snippets and dispute text
- 8ccfce3630b85493 Overall, access to the new tool increased worker productivity by about 14% on average, with the productivity gains concentrated among lower-skill, newer workers.