Insurance Claims and Policy Processing Clerks

Does not pass

• Prepare insurance claim forms or related documents, and review them for completeness.

  reason given most often: no existing check settles it · 7.0% of the role's time · $809M · passed by Claude Sonnet · the models disagreed

• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

  reason given most often: no existing check settles it · 5.5% of the role's time · $643M

• Contact insured or other involved persons to obtain missing information.

  reason given most often: no existing check settles it · 5.2% of the role's time · $601M

• Review insurance policy to determine coverage.

  reason given most often: no existing check settles it · 5.2% of the role's time · $601M

• Pay small claims.

  physical work, outside the screen · 5.1% of the role's time · $596M

• Correspond with insured or agent to obtain information or to inform them of account status or changes.

  reason given most often: no existing check settles it · 4.8% of the role's time · $558M · waiting on a check

• Process and record new insurance policies and claims.

  reason given most often: no existing check settles it · 3.9% of the role's time · $457M · passed by Claude Sonnet · the models disagreed

• Enter insurance- and claims-related information into database systems.

  reason given most often: no existing check settles it, and a failure is too expensive · 3.9% of the role's time · $457M · passed by Claude Sonnet · the models disagreed

• Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

  reason given most often: no existing check settles it · 3.9% of the role's time · $457M · passed by Claude Sonnet · the models disagreed

• Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

  physical work, outside the screen · 3.9% of the role's time · $457M

• Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.

  reason given most often: no existing check settles it · 3.5% of the role's time · $412M

• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.

  reason given most often: nobody can tell quickly whether it worked · 2.4% of the role's time · $277M · passed by Claude Sonnet · the models disagreed

• Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.

  an accountable sign-off — stays with a person · 2.4% of the role's time · $277M

• Collect initial premiums and issue receipts.

  physical work, outside the screen · 1.8% of the role's time · $215M

• Interview clients and take their calls to provide customer service and obtain information on claims.

  reason given most often: no existing check settles it · 1.7% of the role's time · $201M

• Compose business correspondence for supervisors, managers, and professionals.

  reason given most often: no existing check settles it · 1.7% of the role's time · $199M · waiting on a check

• Notify insurance agent and accounting department of policy cancellation.

  reason given most often: no existing check settles it, and a failure is too expensive · 1.6% of the role's time · $184M · passed by Claude Sonnet · the models disagreed

• Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.

  physical work, outside the screen · 1.2% of the role's time · $137M