Bill and Account Collectors

Does not pass

• Record information about financial status of customers and status of collection efforts.

  reason given most often: no existing check settles it · 10.5% of the role's time · $820M · passed by Claude Sonnet · the models disagreed · waiting on a check

• Answer customer questions regarding problems with their accounts.

  reason given most often: no existing check settles it · 9.2% of the role's time · $717M · waiting on a check

• Advise customers of necessary actions and strategies for debt repayment.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 8.9% of the role's time · $692M

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

  reason given most often: nobody can tell quickly whether it worked · 8.5% of the role's time · $661M

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

  reason given most often: no existing check settles it · 8.3% of the role's time · $649M · waiting on a check

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

  reason given most often: no existing check settles it · 8.2% of the role's time · $638M

• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

  reason given most often: nobody can tell quickly whether it worked · 7.9% of the role's time · $617M

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 7.0% of the role's time · $546M · passed by Claude Sonnet · the models disagreed

• Receive payments and post amounts paid to customer accounts.

  physical work, outside the screen · 7.0% of the role's time · $543M

• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

  physical work, outside the screen · 4.5% of the role's time · $351M

• Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.7% of the role's time · $207M

• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.4% of the role's time · $186M

• Negotiate credit extensions when necessary.

  reason given most often: no existing check settles it · 2.2% of the role's time · $172M