Switchboard Operators, Including Answering Service

Does not pass

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

  reason given most often: no existing check settles it · 11.1% of the role's time · $154M · waiting on a check

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

  physical work, outside the screen · 10.8% of the role's time · $150M

• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

  physical work, outside the screen · 8.3% of the role's time · $116M

• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

  physical work, outside the screen · 7.6% of the role's time · $106M

• Relay or route written or verbal messages.

  reason given most often: no existing check settles it · 7.2% of the role's time · $100.0M · waiting on a check

• Place telephone calls or arrange conference calls as instructed.

  physical work, outside the screen · 6.2% of the role's time · $86.0M

• Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

  reason given most often: no existing check settles it · 5.7% of the role's time · $79.9M · waiting on a check

• Record messages, suggesting rewording for clarity or conciseness.

  physical work, outside the screen · 5.1% of the role's time · $70.5M

• Contact security staff members when necessary, using radio-telephones.

  physical work, outside the screen · 4.7% of the role's time · $65.6M

• Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

  physical work, outside the screen · 4.7% of the role's time · $65.3M

• Answer simple questions about clients' businesses, using reference files.

  reason given most often: no existing check settles it · 4.5% of the role's time · $62.9M · waiting on a check

• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

  physical work, outside the screen · 4.3% of the role's time · $60.3M

• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

  reason given most often: no existing check settles it · 4.2% of the role's time · $58.4M · waiting on a check

• Monitor alarm systems to ensure that secure conditions are maintained.

  physical work, outside the screen · 4.1% of the role's time · $57.5M

• Stamp messages with time and date and file them appropriately.

  physical work, outside the screen · 3.0% of the role's time · $41.4M

• Process incoming or outgoing mail, packages, or deliveries.

  physical work, outside the screen · 2.6% of the role's time · $35.9M

• Place orders, such as for equipment, supplies, or catering for meetings.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.1% of the role's time · $15.6M