First-Line Supervisors of Office and Administrative Support Workers

Does not pass

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 8.0% of the role's time · $8.5B

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 6.5% of the role's time · $6.9B

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

  reason given most often: no existing check settles it · 6.0% of the role's time · $6.4B · waiting on a check

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 5.3% of the role's time · $5.7B

• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 5.3% of the role's time · $5.7B

• Train or instruct employees in job duties or company policies or arrange for training to be provided.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 4.7% of the role's time · $5.0B

• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

  reason given most often: no existing check settles it · 4.5% of the role's time · $4.8B

• Interpret and communicate work procedures and company policies to staff.

  reason given most often: no existing check settles it · 4.5% of the role's time · $4.8B · waiting on a check

• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

  reason given most often: no existing check settles it · 4.5% of the role's time · $4.8B · passed by Claude Sonnet · the models disagreed

• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

  physical work, outside the screen · 4.0% of the role's time · $4.2B

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.8% of the role's time · $4.0B

• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.7% of the role's time · $3.9B

• Make recommendations to management concerning such issues as staffing decisions or procedural changes.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.6% of the role's time · $3.8B

• Coordinate activities with other supervisory personnel or with other work units or departments.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.5% of the role's time · $3.8B

• Develop or update procedures, policies, or standards.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.5% of the role's time · $3.8B

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.4% of the role's time · $3.6B

• Develop work schedules according to budgets and workloads.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.0% of the role's time · $3.2B

• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.5% of the role's time · $2.7B

• Monitor inventory levels and requisition or purchase supplies as needed.

  physical work, outside the screen · 1.8% of the role's time · $1.9B

• Recruit, interview, and select employees.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.7% of the role's time · $1.8B

• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.5% of the role's time · $1.6B

• Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

  physical work, outside the screen · 1.4% of the role's time · $1.5B

• Arrange for necessary maintenance or repair work.

  physical work, outside the screen · 1.3% of the role's time · $1.4B

• Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.1% of the role's time · $1.1B

• Keep informed of provisions of labor-management agreements and their effects on departmental operations.

  reason given most often: no existing check settles it · 0.8% of the role's time · $881M

• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 0.6% of the role's time · $646M