Retail Salespersons
Every task in this role, whether it passes the census's structural hand-over screen, which models pass it, and why. It is a screen, not a claim about what AI can do: a task can pass and still be beyond the systems of the day. The stricter and looser rules re-vote every task, and small differences between roles are noise.
Passes the screen · 2 of 24 tasks
Maintain records related to sales.
quick to check, an existing check settles it, and a mistake is cheap · 3.7% of the role's time · $5.3B · all three pass it
Prepare sales slips or sales contracts.
quick to check, an existing check settles it, and a mistake is cheap · 3.5% of the role's time · $4.9B · passed by Claude Sonnet, Gemini 3.1 Pro · the models disagreed
Does not pass
Greet customers and ascertain what each customer wants or needs.
reason given most often: no existing check settles it · 8.9% of the role's time · $12.6B · waiting on a check
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
physical work, outside the screen · 7.6% of the role's time · $10.8B
Answer questions regarding the store and its merchandise.
reason given most often: no existing check settles it · 7.5% of the role's time · $10.5B · waiting on a check
Describe merchandise and explain use, operation, and care of merchandise to customers.
reason given most often: no existing check settles it · 6.4% of the role's time · $9.0B · waiting on a check
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
reason given most often: no existing check settles it · 6.3% of the role's time · $8.9B
Compute sales prices, total purchases, and receive and process cash or credit payment.
physical work, outside the screen · 6.0% of the role's time · $8.4B
Prepare merchandise for purchase or rental.
physical work, outside the screen · 5.4% of the role's time · $7.6B
Demonstrate use or operation of merchandise.
physical work, outside the screen · 4.6% of the role's time · $6.4B
Ticket, arrange, and display merchandise to promote sales.
physical work, outside the screen · 4.3% of the role's time · $6.0B
Bag or package purchases and wrap gifts.
physical work, outside the screen · 4.2% of the role's time · $5.9B
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
physical work, outside the screen · 4.1% of the role's time · $5.8B
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
physical work, outside the screen · 3.9% of the role's time · $5.5B
Exchange merchandise for customers and accept returns.
physical work, outside the screen · 3.8% of the role's time · $5.3B
Help customers try on or fit merchandise.
physical work, outside the screen · 3.6% of the role's time · $5.0B
Inventory stock and requisition new stock.
physical work, outside the screen · 3.4% of the role's time · $4.7B
Clean shelves, counters, and tables.
physical work, outside the screen · 2.8% of the role's time · $4.0B
Place special orders or call other stores to find desired items.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.7% of the role's time · $3.8B · passed by Gemini 3.1 Pro · the models disagreed
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.4% of the role's time · $3.3B · passed by Gemini 3.1 Pro · the models disagreed
Estimate and quote trade-in allowances.
reason given most often: no existing check settles it · 1.7% of the role's time · $2.4B
Estimate quantity and cost of merchandise required, such as paint or floor covering.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.4% of the role's time · $1.9B · passed by Gemini 3.1 Pro · the models disagreed
Estimate cost of repair or alteration of merchandise.
reason given most often: no existing check settles it · 1.0% of the role's time · $1.4B
Rent merchandise to customers.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 0.8% of the role's time · $1.2B · passed by Gemini 3.1 Pro · the models disagreed
Where this role works
| Industry | Workers | Wage bill | Passes the screen | All three pass |
|---|---|---|---|---|
| General Merchandise Retailers | 701,930 | $23.6B | $1.7B | $882M |
| Clothing and Clothing Accessories Retailers | 508,050 | $16.5B | $1.2B | $616M |
| Building Material and Supplies Dealers | 411,080 | $16.1B | $1.2B | $603M |
| Automobile Dealers | 228,660 | $14.1B | $1.0B | $526M |
| Sporting Goods, Hobby, and Musical Instrument Retailers | 241,890 | $8.2B | $587M | $305M |
| Furniture and Home Furnishings Retailers | 143,180 | $6.1B | $438M | $227M |
| Health and Personal Care Retailers | 167,560 | $5.9B | $427M | $222M |
| Other Miscellaneous Retailers | 150,380 | $5.5B | $398M | $206M |
| Miscellaneous Store Retailers (4594 and 4595 only) | 169,000 | $5.4B | $386M | $200M |
| Electronics and Appliance Retailers | 119,960 | $4.7B | $336M | $175M |