First-Line Supervisors of Retail Sales Workers

Does not pass

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

  reason given most often: no existing check settles it · 11.8% of the role's time · $6.8B

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 8.5% of the role's time · $4.9B

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 8.2% of the role's time · $4.8B

• Assign employees to specific duties.

  an accountable sign-off — stays with a person · 7.1% of the role's time · $4.1B

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

  physical work, outside the screen · 6.4% of the role's time · $3.7B

• Instruct staff on how to handle difficult and complicated sales.

  reason given most often: no existing check settles it · 6.2% of the role's time · $3.6B

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

  physical work, outside the screen · 6.1% of the role's time · $3.5B

• Enforce safety, health, and security rules.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 5.2% of the role's time · $3.0B

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

  physical work, outside the screen · 4.4% of the role's time · $2.6B

• Inventory stock and reorder when inventory drops to a specified level.

  physical work, outside the screen · 3.7% of the role's time · $2.2B

• Establish and implement policies, goals, objectives, and procedures for the department.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.7% of the role's time · $2.2B

• Formulate pricing policies for merchandise, according to profitability requirements.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.3% of the role's time · $1.9B

• Establish credit policies and operating procedures.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.2% of the role's time · $1.8B

• Estimate consumer demand and determine the types and amounts of goods to be sold.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.9% of the role's time · $1.7B

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

  reason given most often: no existing check settles it · 2.6% of the role's time · $1.5B

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.6% of the role's time · $1.5B

• Plan budgets and authorize payments and merchandise returns.

  an accountable sign-off — stays with a person · 2.5% of the role's time · $1.5B

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.3% of the role's time · $1.3B

• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.2% of the role's time · $1.3B