Computer User Support Specialists

Does not pass

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

  reason given most often: no existing check settles it · 13.2% of the role's time · $6.0B · waiting on a check

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

  reason given most often: no existing check settles it · 12.1% of the role's time · $5.5B · waiting on a check

• Oversee the daily performance of computer systems.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 11.3% of the role's time · $5.1B · passed by Gemini 3.1 Pro · the models disagreed

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  reason given most often: no existing check settles it · 9.9% of the role's time · $4.5B · passed by Claude Sonnet · the models disagreed · waiting on a check

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  physical work, outside the screen · 9.1% of the role's time · $4.1B

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

  physical work, outside the screen · 8.3% of the role's time · $3.8B

• Confer with staff, users, and management to establish requirements for new systems or modifications.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 7.4% of the role's time · $3.3B

• Inspect equipment and read order sheets to prepare for delivery to users.

  physical work, outside the screen · 5.7% of the role's time · $2.6B

• Refer major hardware or software problems or defective products to vendors or technicians for service.

  reason given most often: no existing check settles it · 4.4% of the role's time · $2.0B

• Prepare evaluations of software or hardware, and recommend improvements or upgrades.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.7% of the role's time · $1.7B

• Develop training materials and procedures, or train users in the proper use of hardware or software.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.6% of the role's time · $1.6B

• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.0% of the role's time · $890M

• Modify and customize commercial programs for internal needs.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.8% of the role's time · $812M · passed by Gemini 3.1 Pro · the models disagreed

• Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 1.2% of the role's time · $555M

• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

  reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 1.2% of the role's time · $549M