Computer Network Support Specialists
Every task in this role, whether it passes the census's structural hand-over screen, which models pass it, and why. It is a screen, not a claim about what AI can do: a task can pass and still be beyond the systems of the day. The stricter and looser rules re-vote every task, and small differences between roles are noise.
Passes the screen · 2 of 26 tasks
Maintain logs of network activity.
quick to check, an existing check settles it, and a mistake is cheap · 3.1% of the role's time · $355M · passed by Claude Sonnet, Gemini 3.1 Pro · the models disagreed
Run monthly network reports.
quick to check, an existing check settles it, and a mistake is cheap · 0.8% of the role's time · $92.4M · passed by Claude Sonnet, GPT-6 Sol · the models disagreed
Does not pass
Configure security settings or access permissions for groups or individuals.
reason given most often: a failure is too expensive · 6.6% of the role's time · $760M
Analyze network data to determine network usage, disk space availability, or server function.
reason given most often: no existing check settles it · 6.2% of the role's time · $714M · passed by GPT-6 Sol · the models disagreed · waiting on a check
Document network support activities.
reason given most often: no existing check settles it · 6.0% of the role's time · $693M · waiting on a check
Provide telephone support related to networking or connectivity issues.
reason given most often: no existing check settles it · 6.0% of the role's time · $685M · waiting on a check
Identify the causes of networking problems, using diagnostic testing software and equipment.
reason given most often: no existing check settles it · 5.9% of the role's time · $676M · passed by Claude Sonnet · the models disagreed
Troubleshoot network or connectivity problems for users or user groups.
reason given most often: no existing check settles it · 5.3% of the role's time · $604M · waiting on a check
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
reason given most often: nobody can tell quickly whether it worked · 5.1% of the role's time · $589M
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
physical work, outside the screen · 5.1% of the role's time · $583M
Document help desk requests and resolutions.
reason given most often: no existing check settles it · 5.0% of the role's time · $578M · passed by Claude Sonnet · the models disagreed · waiting on a check
Back up network data.
reason given most often: a failure is too expensive · 4.9% of the role's time · $565M
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
physical work, outside the screen · 4.4% of the role's time · $507M
Install network software, including security or firewall software.
reason given most often: a failure is too expensive · 3.9% of the role's time · $445M
Install new hardware or software systems or components, ensuring integration with existing network systems.
physical work, outside the screen · 3.5% of the role's time · $403M
Train users in procedures related to network applications software or related systems.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 3.5% of the role's time · $402M
Test repaired items to ensure proper operation.
physical work, outside the screen · 3.3% of the role's time · $376M
Install and configure wireless networking equipment.
physical work, outside the screen · 3.0% of the role's time · $349M
Analyze and report computer network security breaches or attempted breaches.
reason given most often: no existing check settles it, and a failure is too expensive · 2.9% of the role's time · $337M
Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.8% of the role's time · $323M
Perform routine maintenance or standard repairs to networking components or equipment.
physical work, outside the screen · 2.8% of the role's time · $323M
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
physical work, outside the screen · 2.5% of the role's time · $283M
Research hardware or software products to meet technical networking or security needs.
reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.2% of the role's time · $253M
Create or update technical documentation for network installations or changes to existing installations.
reason given most often: no existing check settles it · 1.9% of the role's time · $224M · waiting on a check
Install or repair network cables, including fiber optic cables.
physical work, outside the screen · 1.7% of the role's time · $195M
Create or revise user instructions, procedures, or manuals.
reason given most often: no existing check settles it · 1.4% of the role's time · $164M · waiting on a check
Where this role works
| Industry | Workers | Wage bill | Passes the screen | All three pass |
|---|---|---|---|---|
| Computer Systems Design and Related Services | 29,820 | $2.3B | $91.0M | $0 |
| Telecommunications | 12,540 | $1.0B | $39.2M | $0 |
| Management of Companies and Enterprises | 8770 | $772M | $30.1M | $0 |
| Elementary and Secondary Schools | 8930 | $615M | $24.0M | $0 |
| Local Government, excluding Schools and Hospitals (OEWS Designation) | 6530 | $516M | $20.1M | $0 |
| Colleges, Universities, and Professional Schools | 6230 | $436M | $17.0M | $0 |
| Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services | 5260 | $429M | $16.7M | $0 |
| Credit Intermediation and Related Activities (5221 and 5223 only) | 3890 | $347M | $13.6M | $0 |
| State Government, excluding Schools and Hospitals (OEWS Designation) | 4420 | $338M | $13.2M | $0 |
| Employment Services | 3900 | $296M | $11.5M | $0 |