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Census · Claims & underwriting · occupation code 13-1031

Claims Adjusters, Examiners, and Investigators

Every task in this role, whether it passes the census's structural hand-over screen, which models pass it, and why. It is a screen, not a claim about what AI can do: a task can pass and still be beyond the systems of the day. The stricter and looser rules re-vote every task, and small differences between roles are noise.

Passes the screen · 4 of 29 tasks

  • Pay and process claims within designated authority level.

    quick to check, an existing check settles it, and a mistake is cheap · 5.4% of the role's time · $1.3B · passed by Claude Sonnet, Gemini 3.1 Pro · the models disagreed

  • Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.

    quick to check, an existing check settles it, and a mistake is cheap · 4.0% of the role's time · $947M · passed by Claude Sonnet, Gemini 3.1 Pro · the models disagreed

  • Prepare reports to be submitted to company's data processing department.

    quick to check, an existing check settles it, and a mistake is cheap · 1.4% of the role's time · $336M · all three pass it

  • Obtain credit information from banks and other credit services.

    quick to check, an existing check settles it, and a mistake is cheap · 0.4% of the role's time · $103M · all three pass it

Does not pass

  • Examine claims forms and other records to determine insurance coverage.

    reason given most often: no existing check settles it · 6.2% of the role's time · $1.5B

  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

    reason given most often: no existing check settles it · 5.7% of the role's time · $1.4B

  • Analyze information gathered by investigation and report findings and recommendations.

    reason given most often: no existing check settles it · 5.6% of the role's time · $1.3B

  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 5.6% of the role's time · $1.3B

  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 5.5% of the role's time · $1.3B

  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

    reason given most often: no existing check settles it · 5.3% of the role's time · $1.3B

  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.

    reason given most often: no existing check settles it · 5.1% of the role's time · $1.2B · passed by Claude Sonnet · the models disagreed · waiting on a check

  • Investigate and assess damage to property and create or review property damage estimates.

    physical work, outside the screen · 4.8% of the role's time · $1.2B

  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 4.6% of the role's time · $1.1B

  • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 4.3% of the role's time · $1.0B

  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

    an accountable sign-off — stays with a person · 4.2% of the role's time · $995M

  • Contact or interview claimants, doctors, medical specialists, or employers to get additional information.

    reason given most often: no existing check settles it · 3.5% of the role's time · $834M

  • Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.

    reason given most often: no existing check settles it · 3.5% of the role's time · $834M

  • Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 3.5% of the role's time · $834M

  • Resolve complex, severe exposure claims, using high service oriented file handling.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 3.1% of the role's time · $741M

  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.

    reason given most often: no existing check settles it · 2.9% of the role's time · $684M · waiting on a check

  • Confer with legal counsel on claims requiring litigation.

    reason given most often: no existing check settles it, and a failure is too expensive · 2.7% of the role's time · $644M

  • Present cases and participate in their discussion at claim committee meetings.

    reason given most often: no existing check settles it · 2.3% of the role's time · $561M

  • Supervise claims adjusters to ensure that adjusters have followed proper methods.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it · 2.3% of the role's time · $556M

  • Collect evidence to support contested claims in court.

    reason given most often: nobody can tell quickly whether it worked, and no existing check settles it, and a failure is too expensive · 2.2% of the role's time · $524M

  • Attend mediations or trials.

    physical work, outside the screen · 1.5% of the role's time · $356M

  • Conduct detailed bill reviews to implement sound litigation management and expense control.

    reason given most often: no existing check settles it · 1.4% of the role's time · $345M

  • Report overpayments, underpayments, and other irregularities.

    reason given most often: no existing check settles it · 1.4% of the role's time · $340M · passed by Claude Sonnet · the models disagreed

  • Communicate with reinsurance brokers to obtain information necessary for processing claims.

    reason given most often: no existing check settles it · 0.8% of the role's time · $187M

  • Examine titles to property to determine validity and act as company agent in transactions with property owners.

    reason given most often: nobody can tell quickly whether it worked, and a failure is too expensive · 0.8% of the role's time · $180M

Where this role works